📅 Booking & Scheduling
- Advance Booking: We recommend booking at least 1-2 weeks in advance for regular dates and 3-4 weeks for holidays.
- Same-Day Booking: Available when our schedule permits. A $5 same-day fee applies.
- Meet & Greet: A complimentary meet & greet is required before first service to meet your pets and collect access information.
- Confirmation: All bookings are confirmed via email or text. Your booking is not final until you receive confirmation from us.
❌ Cancellation Policy
- 48+ Hours Notice: Full cancellation with no fee.
- 24-48 Hours Notice: 50% of the first day's service fee applies.
- Less than 24 Hours Notice: 100% of the first day's service fee applies.
- No-Show: Full booking amount may be charged.
Holiday Cancellations: For holiday bookings (listed below), we require 7 days notice for cancellation. Late cancellations may forfeit the full booking amount due to high demand during these periods.
We understand emergencies happen! If you have an urgent situation, please contact us — we're reasonable people.
🎄 Holiday Policy
A $5 per visit holiday surcharge applies on the following dates:
- New Year's Eve & New Year's Day (Dec 31 - Jan 1)
- Easter Sunday
- Memorial Day Weekend (Sat - Mon)
- 4th of July (July 3-4)
- Labor Day Weekend (Sat - Mon)
- Thanksgiving (Thursday - Sunday)
- Christmas Eve & Christmas Day (Dec 24 - 25)
Holiday bookings fill up quickly! We recommend booking 3-4 weeks in advance for holiday periods.
🔑 Key & Home Access
- Key Collection: Keys are collected during the meet & greet or before your service begins.
- Key Storage: Keys are stored securely and labeled only with a code (not your name or address).
- Key Return: Keys can be returned after service or kept on file for future bookings.
- Lockbox/Codes: If you prefer, we can use a lockbox or smart lock code instead of physical keys.
- Lockouts: If we're unable to access your home due to changed codes or locks, a service fee may apply and we'll contact you immediately.
💳 Payment Policy
- Payment Methods: We accept Venmo, Zelle, Cash App, and cash.
- When Due: Payment is due at the end of your service period (after the last visit).
- Extended Stays: For bookings longer than 7 days, we may request partial payment mid-service.
- Invoicing: An itemized invoice will be provided at the end of service.
🏥 Pet Health & Safety
- Health Requirements: Pets should be current on vaccinations and free of contagious illnesses.
- Existing Conditions: Please inform us of any health conditions, allergies, or behavioral issues during the meet & greet.
- Illness During Service: If your pet shows signs of illness or injury, we'll contact you immediately. If we cannot reach you, we're authorized to seek veterinary care.
- Veterinary Costs: The pet owner is responsible for all veterinary expenses incurred during service.
🚨 Emergency Procedures
- Contact Order: In an emergency, we will attempt to reach you first, then your emergency contact, then your veterinarian.
- Veterinary Care: If we cannot reach you, we are authorized to transport your pet to your specified vet or the nearest emergency clinic.
- Home Emergencies: If we notice any issues with your home (water leaks, power outages, security concerns), we will notify you immediately.
- Contact Info: We collect emergency contact and vet information during the meet & greet.
🐾 Service Boundaries
- Aggressive Pets: We reserve the right to discontinue service if a pet displays aggressive behavior that puts us at risk.
- Multiple Pets: Additional fees apply for households with more than one pet ($3-5 per additional pet).
- Pet Introductions: If you acquire a new pet after our meet & greet, please let us know before service begins.
- Off-Leash Activities: Dogs are kept on leash at all times during walks for safety.
📋 Liability & Responsibility
- Reasonable Care: We exercise reasonable care in all pet sitting duties, but cannot be held liable for injury, illness, or death resulting from pre-existing conditions, medications, or unforeseen circumstances.
- Home Damage: We are not responsible for damage caused by your pets to your home or property during service.
- Escape: While we take every precaution, we are not liable if a pet escapes due to faulty fencing, open windows, or other property issues.
- Service Agreement: First-time clients may be asked to sign a service agreement acknowledging these policies.
🌧️ Inclement Weather
We will make every reasonable effort to complete scheduled visits regardless of weather. In cases of severe weather (hurricanes, tropical storms, flooding):
- Visits may be shortened for safety
- Outdoor activities may be replaced with indoor play
- In extreme emergencies, we will communicate any service changes immediately
📝 Policy Updates
These policies may be updated from time to time. We will notify existing clients of any significant changes. By booking service with Wesley Chapel Pet Care, you agree to these policies.
Last Updated: January 2026