Privacy Policy

How we collect, use, and protect your information

Effective Date: January 2026

Wesley Chapel Pet Care ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

📋 Information We Collect

We collect information that you voluntarily provide to us when you:

  • Fill out our contact or booking form
  • Schedule a meet & greet
  • Communicate with us via email, phone, or text
  • Use our pet sitting services

Personal Information

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Home address
  • Pet information (names, breeds, health conditions)
  • Emergency contact information
  • Veterinarian contact information
  • Home access information (for pet sitting services only)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type
  • IP address
  • Pages visited
  • Time and date of visits

🔧 How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and booking requests
  • Provide pet sitting services
  • Schedule and manage appointments
  • Contact you regarding your service
  • Send you updates and photos during pet sitting visits
  • Process payments
  • Contact you in case of emergency
  • Improve our website and services

🤝 Information Sharing

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

  • Emergency Medical Care: With veterinary providers in case of pet emergency
  • Emergency Contacts: With your designated emergency contacts if we cannot reach you
  • Legal Requirements: If required by law or to protect our rights

🔒 Data Security

We implement reasonable security measures to protect your personal information, including:

  • Secure storage of physical keys (labeled with codes, not names)
  • Password-protected digital records
  • Limited access to client information
  • Secure form submission on our website

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

⏰ Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. If you wish to have your information deleted, please contact us.

  • Active Clients: Information retained while you are an active client
  • Inactive Clients: Information retained for up to 2 years for potential future bookings
  • Deletion Requests: We will delete your information upon request within 30 days

✅ Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from any marketing communications

To exercise any of these rights, please contact us at [email protected].

🍪 Cookies

Our website may use cookies for basic functionality. Cookies are small files stored on your device that help improve your experience. You can configure your browser to refuse cookies, though this may affect website functionality.

We do not use cookies for advertising or tracking purposes.

🔗 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

👶 Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

📧 Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Last Updated: January 2026